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Royal Reels Casino Self-Exclusion – Responsible Gaming in Australia

1. Our Commitment to Responsible Gaming

At Royal Reels Casino, we want gaming to remain safe, entertaining, and responsible. We understand that some players may need a break from gambling. That’s why we offer self-exclusion tools that allow you to take control of your activity.

Self-exclusion is a way to block access to your account for a set period — or permanently — if you feel your gaming habits are becoming harmful.

2. Self-Exclusion Options

Players can choose different levels of exclusion:

  • Deposit Limits – set daily, weekly, or monthly caps.

  • Cool-Off Periods – short-term breaks from 24 hours up to 30 days.

  • Temporary Self-Exclusion – block your account for 3–12 months.

  • Permanent Self-Exclusion – close your account indefinitely.

Once activated, self-exclusion cannot be reversed until the chosen period ends.

3. How to Request Self-Exclusion

To activate self-exclusion, you can:

  1. Contact our 24/7 Support Team via live chat or email.

  2. Specify the type and duration of exclusion you wish to apply.

  3. Confirm your request.

Our team will process the request promptly, and you will receive a confirmation email once your account is restricted.

4. Additional Support

If you believe you are experiencing gambling-related problems, we encourage you to contact professional organisations, such as:

  • Gambling Help Online Australia – gamblinghelponline.org.au

  • Lifeline Australia – lifeline.org.au (13 11 14)

  • Gamblers Anonymous – gaaustralia.org.au

These resources provide free, confidential support to individuals and families.

FAQ

Q1: Can I cancel self-exclusion early?
A: No. Once self-exclusion is activated, it remains in effect until the chosen period ends.

Q2: Will I still receive marketing emails during self-exclusion?
A: No. All promotional emails, SMS, and push notifications will be stopped immediately.

Q3: Can I withdraw funds during self-exclusion?
A: Yes. You can still request withdrawals of any remaining balance, but you cannot place new bets.