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Royal Reels Casino Refund Policy – Secure & Transparent Rules

1. General Principles

At Royal Reels Casino, all real-money deposits are considered final once confirmed. Refunds are only available in strictly defined circumstances. By using our website or mobile app, you agree to this Refund Policy.

2. Cases Eligible for Refunds

Refunds may be granted under the following conditions:

  • Duplicate deposits caused by technical error or payment system malfunction.

  • Incorrect transaction amount due to processing failure.

  • Unauthorised payment proven to be fraudulent (after investigation).

  • Game malfunction leading to unfair results (as verified by our provider).

Refunds are not available for losses resulting from normal gameplay or player decisions.

3. Refund Request Procedure

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our 24/7 Support Team via live chat or email ([email protected]).

  2. Provide transaction details (date, amount, payment method).

  3. Submit any required verification documents (ID, bank statement, etc.).

  4. Our finance department will review the case within 5 business days.

Approved refunds will be credited back to the original payment method.

4. Limitations

  • Refunds are issued only to the same payment account used for the deposit.

  • Royal Reels reserves the right to deny refunds if fraud or abuse is suspected.

  • Any refunded transaction may void associated bonuses and winnings.

  • Processing times depend on the payment provider (PayID, bank transfer, crypto, card).

5. Responsible Gaming

Refunds are not a substitute for gambling losses. Players concerned about spending habits should use our responsible gaming tools (deposit limits, self-exclusion).

FAQ

Q1: Can I get a refund for gambling losses?
A: No. Refunds are only issued in cases of error, duplicate deposits, or proven fraud.

Q2: How long does it take to process a refund?
A: Refund requests are reviewed within 5 business days, and approved funds are returned via the original payment method.

Q3: Will my bonus be affected if I request a refund?
A: Yes. Any active bonus related to the refunded deposit will be cancelled, and winnings may be voided.